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ACCESSIBILITY

Commitment to Accessibility

The AEI Santander (Santander Business and Industrial Areas) website, managed by Santander City Council, has been designed with the aim of ensuring universal access to the information and services provided through this portal.

Web accessibility enables everyone, regardless of their physical, sensory or cognitive abilities, to navigate, understand and interact with content on equal terms.

Santander City Council is firmly committed to digital inclusion, promoting accessible, user-friendly and easy-to-understand digital environments for all citizens.

Compliance Status

This website is partially compliant with Royal Decree 1112/2018 of 7 September, due to the exceptions and instances of non-compliance detailed below.

Non-accessible Content

The content listed below is not accessible for the following reasons:

a) Non-compliance with Applicable Legislation

Some content may not fully meet accessibility requirements, including:

  • Images that, in some cases, lack appropriate alternative text.

  • Links whose purpose is not sufficiently described.

  • Heading structures that may not follow the correct hierarchical order.

  • Interactive elements that may present difficulties for keyboard navigation.

  • Office documents (PDFs or other formats) that are not fully accessible.

b) Disproportionate Burden

Not applicable.

c) Content Outside the Scope of Applicable Legislation

  • Office documents published before 20 September 2018.

  • Third-party content not developed by Santander City Council.

Preparation of This Accessibility Statement

This statement was prepared following an internal assessment based on the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Measures Taken to Improve Accessibility

This website implements various measures aimed at facilitating access to its content, including:

  • Clear and consistent information structure.

  • Simple and intuitive navigation.

  • Use of web standards established by the W3C.

  • Compatibility with different browsers and devices.

  • Support for keyboard navigation.

  • Ongoing improvements to text contrast and readability.

These measures help facilitate access to information regardless of users’ abilities or the technology they use.

Reporting Accessibility Issues and Submitting Requests

If you experience difficulties accessing content on this website or wish to make an enquiry or suggestion regarding accessibility, you can contact us through:

You may submit:

  • Reports of potential accessibility non-compliance.

  • Requests for accessible information.

  • Complaints or suggestions for improvement.

Enforcement Procedure

If a request for accessible information or a complaint is rejected, or if you disagree with the decision made, you may submit a formal complaint in accordance with Royal Decree 1112/2018.

Continuous Improvement

Santander City Council is continuously working to improve the accessibility of its websites, with the aim of removing digital barriers and ensuring an inclusive experience for everyone.