{"id":2827,"date":"2026-04-08T11:12:05","date_gmt":"2026-04-08T09:12:05","guid":{"rendered":"https:\/\/www.aeisantander.com\/accessibility\/"},"modified":"2026-10-13T12:48:08","modified_gmt":"2026-10-13T10:48:08","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/www.aeisantander.com\/en\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2827\" class=\"elementor elementor-2827 elementor-2391\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6322caf1 e-flex e-con-boxed e-con e-parent\" data-id=\"6322caf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1d2b7 elementor-widget elementor-widget-heading\" data-id=\"2a1d2b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ACCESSIBILITY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de332dd elementor-widget elementor-widget-heading\" data-id=\"de332dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commitment to Accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2dc978 elementor-widget elementor-widget-text-editor\" data-id=\"6d2dc978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">The AEI Santander (Santander Business and Industrial Areas) website, managed by Santander City Council, has been designed with the aim of ensuring universal access to the information and services provided through this portal.<\/p>\n<p>Web accessibility enables everyone, regardless of their physical, sensory or cognitive abilities, to navigate, understand and interact with content on equal terms.<\/p>\n<p>Santander City Council is firmly committed to digital inclusion, promoting accessible, user-friendly and easy-to-understand digital environments for all citizens.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-114d284f elementor-widget elementor-widget-heading\" data-id=\"114d284f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compliance Status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f33f043 elementor-widget elementor-widget-text-editor\" data-id=\"5f33f043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">This website is <strong>partially compliant<\/strong> with Royal Decree 1112\/2018 of 7 September, due to the exceptions and instances of non-compliance detailed below.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3392a9ed elementor-widget elementor-widget-heading\" data-id=\"3392a9ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-accessible Content<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca0f899 elementor-widget elementor-widget-text-editor\" data-id=\"2ca0f899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">The content listed below is not accessible for the following reasons:<\/p>\n<h3>a) Non-compliance with Applicable Legislation<\/h3>\n<p>Some content may not fully meet accessibility requirements, including:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Images that, in some cases, lack appropriate alternative text.<\/p>\n<\/li>\n<li>\n<p>Links whose purpose is not sufficiently described.<\/p>\n<\/li>\n<li>\n<p>Heading structures that may not follow the correct hierarchical order.<\/p>\n<\/li>\n<li>\n<p>Interactive elements that may present difficulties for keyboard navigation.<\/p>\n<\/li>\n<li>\n<p>Office documents (PDFs or other formats) that are not fully accessible.<\/p>\n<\/li>\n<\/ul>\n<h3>b) Disproportionate Burden<\/h3>\n<p>Not applicable.<\/p>\n<h3>c) Content Outside the Scope of Applicable Legislation<\/h3>\n<ul data-spread=\"false\">\n<li>\n<p>Office documents published before 20 September 2018.<\/p>\n<\/li>\n<li>\n<p>Third-party content not developed by Santander City Council.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43fa2083 elementor-widget elementor-widget-heading\" data-id=\"43fa2083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preparation of This Accessibility Statement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d31472 elementor-widget elementor-widget-text-editor\" data-id=\"24d31472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">This statement was prepared following an <strong>internal assessment<\/strong> based on the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e1304c elementor-widget elementor-widget-heading\" data-id=\"74e1304c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measures Taken to Improve Accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a95b53d elementor-widget elementor-widget-text-editor\" data-id=\"a95b53d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">This website implements various measures aimed at facilitating access to its content, including:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Clear and consistent information structure.<\/p>\n<\/li>\n<li>\n<p>Simple and intuitive navigation.<\/p>\n<\/li>\n<li>\n<p>Use of web standards established by the W3C.<\/p>\n<\/li>\n<li>\n<p>Compatibility with different browsers and devices.<\/p>\n<\/li>\n<li>\n<p>Support for keyboard navigation.<\/p>\n<\/li>\n<li>\n<p>Ongoing improvements to text contrast and readability.<\/p>\n<\/li>\n<\/ul>\n<p>These measures help facilitate access to information regardless of users&#8217; abilities or the technology they use.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b89f5 elementor-widget elementor-widget-heading\" data-id=\"30b89f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reporting Accessibility Issues and Submitting Requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08d5e8e elementor-widget elementor-widget-text-editor\" data-id=\"08d5e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">If you experience difficulties accessing content on this website or wish to make an enquiry or suggestion regarding accessibility, you can contact us through:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Email: <a href=\"mailto:protecciondedatos@santander.es\" data-mce-href=\"mailto:protecciondedatos@santander.es\">protecciondedatos@santander.es<\/a><\/p>\n<\/li>\n<li>\n<p>Telephone: +34 942 200 600<\/p>\n<\/li>\n<\/ul>\n<p>You may submit:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Reports of potential accessibility non-compliance.<\/p>\n<\/li>\n<li>\n<p>Requests for accessible information.<\/p>\n<\/li>\n<li>\n<p>Complaints or suggestions for improvement.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-accace4 elementor-widget elementor-widget-heading\" data-id=\"accace4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enforcement Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5773610 elementor-widget elementor-widget-text-editor\" data-id=\"5773610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">If a request for accessible information or a complaint is rejected, or if you disagree with the decision made, you may submit a formal complaint in accordance with Royal Decree 1112\/2018.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0417d26 elementor-widget elementor-widget-heading\" data-id=\"0417d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuous Improvement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86b6fdd elementor-widget elementor-widget-text-editor\" data-id=\"86b6fdd\" 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